Home   |   About VRD   |   OCLC Member Services   |   Contact

Call for Proposals
Call for Student Papers
Hotel Information

OCLC Member Services     Virtual Reference Desk

Department of Education     Reference & User Services Association


The hardest moment in a person’s life is when they have to say goodbye forever to a loved one.Although we all know that sooner or later our time comes, it never ceases to affect us. The greatest fear of humans throughout their history on earth has always been to face the fact of their mortality. We know ancient burial rites in which the deceased were honored not only during their burial or cremation, but also throughout the year in special celebrations, highly charged with symbolism. That gives us an idea of the roots of this tradition between us.

This mournful event must be treated by professionals of the environment with all the seriousness and respect that families who have suffered such loss deserve. The service rendered must be as correct as possible in all its parts and procedures.

Sadly, death also works every day and every hour. Regardless of whether it is the last leaf in the autumn of our existence or any other season, when someone is forced to make that mournful call to communicate the bad news, already the situation is quite distressing so that it is not attended with dignity. These are moments that require warm human contact and not the mechanical voice of an answering machine. Death must be treated with appropriate consideration.

The virtual world offers the possibility of humanizing funeral telephone service through the secretarial services available in the cloud. In this way, all calls will be attended with professionalism, education and deference. The care shown in this crucial part will show the serious and worried commitment that our business offers in this kind of dismal circumstances.

The services of best mortician schools with virtual secretaries are also a great help for another series of internal activities of the company, such as the management of activities outside the funeral – bureaucratic work of the business – and an optimal organization of the agenda, so that the Funeral homes can devote all their efforts to properly homage the deceased.

It should be noted that, unlike other types of commercial activities, customers here would never want to have our services. Mourning is enough to bother them with delays or to force them to perform procedures they are unable to attend. Workers must be focused on every step from wake to burial or cremation. The communication with the company must be as professional as possible without that deconcentrating of its workings to the employees. There will never be words that console the loss of a person, but a well-done job will be a great help not to increase pain and suffering.

But much more sad is this moment when the deceased person does not enjoy the affection of his peers. Many funerals have to be made out of obligation and, as hard as it may sound, the biggest concern of the clients is to arrange the necessary paperwork as soon as possible. The telephone attention becomes fundamental to speed it up without delay so that the company can then invest the human resources it deems appropriate to complete the job properly.

At other times, however, other state or private institutions will require our services to handle a range of eventualities. Having a suitable informative position will allow to undertake with assurance and solidity the wishes of its applicants.

As we can see, having a virtual telephone service in funeral homes allows professionalizing the treatment offered to relatives of the deceased or individuals while optimizing the start up of the activity by exercising a filter that allows the reception Of calls according to the type of service requested. In this way, the company can work in a more organized way and with greater flexibility thanks to a correct distribution of functions.

No one knows how to face death or the procedures that derive from his arrival. For that reason, the importance of providing impeccable and respectful telephone attention is the key factor in making the ceremonial tradition of the transit of life where a god or destiny wants to welcome or take it, and that our clients can finally rest in peace.