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Reference and Information Services in the 21st Century: An Introduction, Second Edition |  | Authors: Kay Ann Cassell, Uma Hiremath
Publisher: Neal-Schuman Publishers, Inc.
Category: Book
Buy New: $69.95
as of 9/3/2010 12:37 CDT details
New (11) Used (6) from $69.95
Seller: Amazon.com
Rating:  3 reviews
Media: Paperback
Edition: Second
Pages: 461
Number Of Items: 1
Shipping Weight (lbs): 1.7
Dimensions (in): 9 x 6 x 1.1
ISBN: 155570672X
Dewey Decimal Number: 025.524
EAN: 9781555706722
Shipping: Eligible for FREE Super Saver Shipping
Availability: Usually ships in 24 hours
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Product Description
Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. There s a completely new chapter on using cutting-edge technology plus expanded coverage of marketing reference service, and providing chat and IM reference. Of particular value to practitioners is the discussion of staff competencies needed now and in the future. The book is comprehensive in its coverage, with sections on fundamental concepts, major reference sources, special topics in reference and information work (including separate chapters on reader s advisory and youth services written by acclaimed expert Mary Kay Chelton who has added coverage of non-fiction), and developing and managing reference collections and services. Fresh material covers pertinent new topics in reference services and technology, including competencies and training in Web site development and maintenance, database evaluation, RSS feeds, blogs, popular social networking sites such as Facebook, and the ability to provide reference service across multiple formats. Guided by a national advisory board of educators and practitioners, this landmark text expertly combines both practical elements and guiding principles.
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| Customer Reviews:
 Excellent book, exceptional text. October 12, 2009
Awesomereads (NY USA)
4 out of 4 found this review helpful
This is the best text book I have ever used. It written in an interesting style with humor thrown in. It has a ton of sites and bibliographies to further your searches.
Reference and Information Services in the 21st Century: An introduction April 7, 2010
Laurie Hones (Canada)
2 out of 2 found this review helpful
This provided a comrehensive yet easily read overview of the reference services available to us.
 Good reading February 10, 2010
R. Dooley (Charlotte, NC)
4 out of 4 found this review helpful
For a Reference class textbook, I have found this book to be very good. The chapters are not extremely long and the reading is quite easy to take in and understand. There is a lot of recommended reading that is very helpful and has been assigned in my class several times. I have definitely gotten a lot out of the recommended reading articles.
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